Returns and ExchangesWholesale Foodservice and Catering Equipment
Toll Free  (866) 482-8919

Returns and Exchanges

Learn about our Return / Exchange policy and how to request a return authorization number. In this section you will also find our cancellation policy.
Inspecting your order upon arrival

Inspecting your order upon arrival

We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. YOU MUST INSPECT ALL PACKAGES UPON ARRIVAL. Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier:
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.

For items shipped via UPS or similar services:
If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property.

Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at (866) 482-8919.

Return Merchandise Policy

Return Merchandise Policy

There is a 25% restocking fee plus outbound freight on merchandise returned/exchanged for any reason other than a product defect or damage. No merchandise may be returned without written authorization. To receive an RA# (Return Authorization Number) please call us at (866) 482-8919. If you return any merchandise without an RA# the shipment will be refused and returned to you. A return authorization must be requested within 7 days after receiving the merchandise.

Authorized returns must be shipped freight prepaid. Returned goods must be received within 30 days of purchase. Special or non-standard items are not returnable.

Please inspect your package immediately upon receipt for shipping damages. For more information about merchandise damaged during shipping, refer to our SHIPPING help section.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THE ORIGINAL CONTENTS AS SHIPPED BY THE MANUFACTURER. USED ITEMS CANNOT BE RETURNED FOR ANY REASON OTHER THAN A PRODUCT DEFECT.

Restocking Fee

Restocking Fee

There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. No returns on special orders.

Any items that are returned without a return authorization will be refused.

Returns/Exchanges received 30 days after an RA# is issued will be refused. A return authorization number must be requested within 7 days after your order has been received.

Order Cancellation Policy

Order Cancellation Policy

We check stock on your order before charging your credit card. If all the items on your order are in stock your credit card will be charged and your order will be processed. If any item is on backorder or is a special order, your credit card will not be charged until you approve the lead time.

If an order is canceled after it has been shipped, all the standard restocking fees apply and you will be responsible for the outbound/inbound shipping charges.

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