Returns and Exchanges
DEI Equipment - Restaurant and E
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DEI Equipment, Order toll-free 866-482-8919 (866) 482-8919
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Returns and Exchanges

3 EASY WAYS TO ORDER:

Call us toll-free: 866-482-8919
Via Fax toll-free: 866-339-4787
Online: www.deiequipment.com

Return Merchandise Policy

Return Merchandise Policy

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There is a 25% restocking fee plus outbound freight on merchandise returned/exchanged for any reason other than a product defect or damage. No merchandise may be returned without written authorization. To receive an RA# (Return Authorization Number) please call us at (866) 482-8919. If you return any merchandise without an RA# the shipment will be refused and returned to you. A return authorization must be requested within 7 days after receiving the merchandise.

Authorized returns must be shipped freight prepaid. Returned goods must be received within 30 days of purchase. Special or non-standard items are not returnable.

Please inspect your package immediately upon receipt for shipping damages. For more information about merchandise damaged during shipping, refer to our SHIPPING help section.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THE ORIGINAL CONTENTS AS SHIPPED BY THE MANUFACTURER. USED ITEMS CANNOT BE RETURNED FOR ANY REASON OTHER THAN A PRODUCT DEFECT.