Inspecting your order upon arrival

We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. YOU MUST INSPECT ALL PACKAGES UPON ARRIVAL. Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier:
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.

For items shipped via UPS or similar services:
If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property.

Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at (866) 482-8919.

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